Flower Delivery Hampton - Terms & Conditions for Online Orders

Introduction

Welcome to Flower Delivery Hampton. These Terms & Conditions ('Terms') set out the basis upon which we provide our online flower delivery service to customers in Hampton and its surrounding areas. Please read these Terms carefully before placing an order. By using our website and placing orders for flower delivery in Hampton, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

Scope of Service

These Terms cover all orders made through our online portal for flower delivery within Hampton and nearby areas. Whether you're sending a single bouquet or arranging multiple deliveries, these Terms will apply to all online transactions.

Order Process

To purchase flowers via our website, simply browse our selection and add your preferred products to the basket. You will be prompted to provide delivery information, including recipient details and any specific instructions. Before submitting your order, you will have the opportunity to review and amend any errors. Once your order is finalised, proceed to payment to complete your purchase.

After placing an order, you will receive an order confirmation via the website and email (if provided). This acknowledgement does not indicate acceptance of your order; formal acceptance occurs when we dispatch the products. If, for any reason, we are unable to accept your order, we will notify you and issue a full refund if payment has been taken.

Product Availability & Substitution

All flowers and products are subject to availability. In rare circumstances, substitutions may be necessary due to seasonality, market conditions, or supply limitations. If substitute flowers are needed, we will ensure they are of equal or greater value and maintain the thematic style of your chosen arrangement. We will make reasonable efforts to contact you in such cases, but reserve the right to substitute without prior notice when time-sensitive delivery is required.

Delivery Terms

Our flower delivery service covers Hampton and adjacent areas. Deliveries can be made to residential addresses, business locations, hospitals, or event venues within our service range. At checkout, you will be able to select your preferred delivery date.

We make every effort to deliver orders on your chosen date, however, specific delivery times cannot be guaranteed. Factors outside our control, such as traffic, adverse weather, or recipient unavailability, may affect timing. Where delivery is not possible, we will attempt to contact you to rearrange at no additional cost. In instances where delivery cannot be completed due to incorrect or incomplete address information, we reserve the right to levy a redelivery fee.

Payments

Payment is required in full at the time of placing your order. We accept major credit and debit cards, and any other payment methods displayed on our checkout page. Payment is securely processed by our third-party payment providers. Your order will only be processed once payment has been authorised and cleared. All prices are quoted in Pounds Sterling (GBP) and include VAT where applicable.

Cancellations and Amendments

Should you wish to cancel or amend an order, please notify us as soon as possible. Where cancellation is requested at least 24 hours prior to the scheduled delivery date, we will provide a full refund. Cancellations requested within 24 hours of delivery may not be possible if preparation has commenced or delivery is in progress. Custom and event orders may be subject to different cancellation terms, which will be detailed separately where applicable.

Amendments to delivery details or message cards can be made up to 24 hours before delivery. Later changes cannot always be accommodated but we will endeavour to assist where possible. If you cancel within the permitted timeframe, refunds will be made to the original payment method within seven working days.

Non-Delivery and Delivery Issues

If your flowers fail to be delivered on the intended date due to an error on our part, we will either redeliver your order free of charge or provide a full refund. If delivery cannot be completed due to factors beyond our control (such as incorrect addresses or unavailability of the recipient), we will attempt to contact you to arrange redelivery. In such cases, additional charges may apply.

Returns and Refund Policy

Due to the perishable nature of flowers, returns are not generally accepted. If your order arrives damaged, incomplete, or does not match your order, please get in touch within 24 hours of delivery. Where a valid claim is made, we will either replace the item or issue a refund. Photographic evidence may be required to support your claim. Please note that naturally occurring variations in colour or form will not constitute grounds for a refund.

Customer Obligations

When placing an order, you must:

• Provide accurate and complete delivery and contact information.
• Ensure the recipient is available to receive the delivery.
• Not use our service for any unlawful activities.
• Comply with these Terms at all times.

We are not liable for late, failed or misdirected delivery due to incorrect, incomplete or misleading information supplied by you.

Limitation of Liability

To the fullest extent permitted by law, Flower Delivery Hampton shall not be liable for any indirect, incidental, special, or consequential damages, or any loss of profit, revenue, opportunities, or data arising out of or in connection with the use of our online flower delivery service.

Our total liability for any claim relating to your order shall not exceed the total amount paid for the relevant product. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited by law.

Intellectual Property

All content on our website, including photographs, text, designs, and branding are the property of Flower Delivery Hampton or its licensors and are protected by UK and international intellectual property laws. You may not use, reproduce, or distribute our content without our explicit written consent.

Privacy and Data Protection

Personal information provided to us in connection with your order will be processed in accordance with UK data protection laws and our privacy policy. We take all reasonable steps to protect your data, and do not share your information with third parties except where required to fulfil your order or by law.

Changes to These Terms

We reserve the right to update these Terms at any time. The latest version will be posted on our website. Continued use of our website and services will indicate your acceptance of any amended Terms. It is your responsibility to review these Terms before each order.

Governing Law and Jurisdiction

These Terms & Conditions, and any contract arising from them, shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the English courts.

Acceptance of Terms

By placing an order through our online flower delivery service in Hampton, you confirm that you have read, understood, and accepted these Terms & Conditions. These Terms are applicable to all customers across Hampton and its surrounding areas. If you have any questions regarding these Terms, please contact our customer support for further clarification.

General Provisions

If any provision of these Terms is found to be invalid or unenforceable, such provision shall be severed from the remainder of the Terms, which shall remain in full force and effect. Our failure to exercise any right or remedy under these Terms shall not constitute a waiver of such right or remedy. These Terms represent the entire agreement between you and Flower Delivery Hampton in relation to online flower delivery services, superseding any prior agreements or understandings.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hampton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hampton.

For assistance with orders, returns or account queries, please fill out the Contact Us form.