Our Hassle-Free Fresh Flowers Return and Refund Policy

Fresh Flowers Guarantee for Hampton Deliveries

At Flower Delivery Hampton, we are committed to delivering only the freshest flowers to households and businesses in Hampton. Every bouquet and floral arrangement is crafted with care and delivered with a guarantee of premium freshness. As your trusted local florist, we understand the importance of vibrant, long-lasting blooms for every special occasion and daily moment.

Damaged-on-Arrival Policy

We take every precaution to ensure that your flowers reach you in perfect condition. If, however, your flowers arrive damaged or markedly wilted, please contact us as soon as possible—ideally within 24 hours of delivery. Please retain the original packaging and take clear photographs of both the arrangement and any visible damage. Our team relies on these photos to assess the issue quickly and arrange a solution for you.

Freshness Window

We proudly stand by a freshness window of at least 5 days from the time of delivery. Our staff selects only top-quality blooms, and following the included care instructions will help ensure that your flowers look beautiful for as long as possible. Should you notice that your flowers do not maintain their freshness within this period despite following the provided care, please inform us—this is covered under our fresh flower guarantee for Hampton customers.

Refund and Replacement Options

If your flowers arrive in poor condition or do not meet our freshness guarantee, we offer two straightforward options: a full refund or a complimentary replacement. Please notify us with details and relevant photographs within the first 24 hours for damaged-on-arrival cases, or within 5 days for lack of freshness concerns. We strive to process refunds and arrange replacements swiftly, providing peace of mind with every order.

How to Lodge a Complaint

Your feedback is very important to us as we continually aim to uphold our reputation as Hampton's most trusted flower delivery service. If you have a concern or are not satisfied with your delivery, please reach out to our customer care team. Clearly describe the issue, provide your order details, and include any supporting photos. Once we have your information, our staff will investigate the matter and respond with a resolution plan, usually within 2 business days. We promise to work transparently and fairly to ensure your satisfaction.

Trusted Local Florist, Here for You

Flower Delivery Hampton is proud to serve both homes and businesses in our local community. Our team is dedicated to building lasting relationships based on trust, excellent service, and unrivalled quality. We welcome all feedback and always strive to remedy any rare issues swiftly, ensuring you feel confident each time you choose us for your floral needs.

Your satisfaction is our highest priority. Thank you for trusting Flower Delivery Hampton with your special moments and everyday flowers.